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Frustration, frustration, frustration

Today, our senior electrician and licenced Generac service person Scott Oliver (24 years old LOL), went to a new client’s home about 80 kilometers from World Headquarters here in Cumberland Beach.  Our client had a nice Generac generator that was running perfectly, but mysteriously quit working.  The gentleman tried the routine items (new battery, new spark plug, kicking the machine…) but to no avail.  In frustration, he gave up and contacted Generac, who passed the call on to us.

Scott arrived, got the history on the machine and proceded to troubleshoot.  3 minutes later he found that the fuel valve from the propane tank to the generator was turned off.  2 minutes later the generator was running perfectly.  In frustration, he asked our client why no one had checked the fuel supply valve.

“We didn’t think we needed to…the propane company just had their technicians here certifying the integrity of the tank.  Oh, oh, come to think of it…the generator stopped working the week they were here working on the tank” said our client.

It’s frustrating that no one can bother to make sure that their work is 100%.  This could have been a serious (perhaps life-threatening) situation if our client had needed that generator for back-up and it wasn’t available. 

The good news is the issue was fixed for an $88 dispatch fee, and we have a new client for life.

Man, glad I got that off my chest :)



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