We have been providing electrical repair and service and honouring our warranties and guarantees to home owners since 1983. How do we do it? How do we make sure we are still in business when you need us? The Shock Doctors Difference: This is how we do it
At The Shock Doctors, we answer our phones 24 hours/day and all our techs are trained to provide expert safety advice in emergency situations to keep you safe until professionals arrive.
Today time is our most precious commodity, and schedules are hectic. At The Shock Doctors we schedule appointments within a two hour window and we keep that appointment. We offer priority scheduling for our Doc’s Club members.
We know there are different ways of doing each and every project. As professionals, we will spend the time to assess each job thoroughly and then explain the options to you, the benefits of each option and assist you to make an informed decision about your project. Then we guarantee that the price we quote is honoured. When you hire a professional, you should be assured that they have the skill to quote a job in a manner that does not involve unpleasant surprises on the bill when the job is complete.
Every problem solved has lessons to be learned. We dissect difficult troubleshooting experiences as a team, to make sure all our staff have solutions to the widest variety of situations that can pose problems for our home owners. We train on safety: both for the technicians in your home as well as advances in electrical safety.
You need only to think back to the last two or three meals that you ate at a restaurant to remind yourself that customer service training matters. No matter how good the food, if it is delivered with poor service, it leaves a bitter taste.
It is our goal to give you with the best customer service you have ever experienced.
Maybe you asked for technical help from a neighbour or co-worker. Did you wonder if the advice you received was really correct and complete? Did they understand all the variables involved?
With top-of-the-class Master and Journeymen electricians, you can count on our technicians listen carefully to your request so we clearly understand what the goals of your project are, and how best to get you there.
Our guarantees and warranties are unparalleled in our trade. With GUARANTEED FOR LIFE electrical panels and 3 year parts and service warranties on all of our installations, we have removed the gamble out of choosing the best company for the job.
" Timely—efficient—answers questions without belittling customer—very..."
- Marshall Schell, Orillia, November 2014View All